Cardea Solutions

Returns & Refund Policy

Refund Policy

Returns and Exchange Policy

We want you to be happy with your purchase. If you change your mind, you can return your item within 30 days of receipt for a full refund, provided it is unused and in its original packaging. Return postage is the buyer’s responsibility unless the item is faulty or incorrect.

To request a return or exchange:

  1. Contact us via VegaVend with your order number.

  2. We will provide return instructions.

  3. Once we receive and inspect the item, we’ll issue your refund or exchange.

Faulty or Incorrect Items:

 

If your item is damaged, faulty, or incorrect, please get in touch within 7 days of receipt. We’ll cover the return postage and either refund or replace the item promptly.

Return & Warranty Policy

What do I do if my item is delivered damaged?It is very important that you check your parcel before signing for it from our couriers.
If the packaging is damaged then ensure you refuse delivery of your parcel and contact Cardea Solutions.
What do I do if my item is damaged?If an item is damaged during delivery, please contact us within 48 hours of your delivery to qualify for a refund.
If the item is damaged in transit or is incorrectly supplied, we will collect and replace the item at no further cost.
What is your returns policy?We operate a 30 days returns policy. If you need to return an item, please contact us.
All items must be returned unused, in its original packaging to:
Returns
Cardea Solutions (UK) Ltd,
Unit C4, Broadoak Business Park,
Ashburton Rd West,
Manchester,M17 1RW
The customer will bear the cost of returning the goods back to us.
Once we receive the goods back, we will inspect the goods before issuing a full refund.
Damage in transit:In case of a return due to damage in transit please contact Cardea Solutions.
 

Warranty Period: 30 days

Accepted Return Reasons:

Last updated: June 7, 2025

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