Creative Furniture

Returns & Refund Policy

Refund Policy

Returns & Refund Policy 1. OverviewAt Creative Furniture & Distribution LTD, we are committed to ensuring that our customers are satisfied with their purchases. This policy outlines our procedures for returns, exchanges, and refunds. 2. Return Eligibility2.1 You have the right to return an item within 30 days of receiving your order, provided the item is unused, in its original packaging, and in a resaleable condition.2.2 To initiate a return, please contact us via email at creativefurnitureukltd@gmail.com or by opening a support ticket on your account page. We will guide you through the return process. 3. Damaged or Defective Products3.1 If your item arrives damaged or defective, you must notify us within 5 days of receiving the product.3.2 In the case of damaged or incorrect items, we offer free returns and will provide replacement parts or a full replacement item at no extra cost. Replacement parts will be shipped via a 24-hour service.3.3 Please retain all original packaging and provide photographic evidence of any damage to help us resolve the issue efficiently. 4. Return Shipping Costs4.1 If you are returning an item due to change of mind or personal preference, you are responsible for return shipping costs.4.2 For returns of damaged or incorrect items, we cover all return shipping costs within the United Kingdom. If you choose, we can arrange the collection of the item, or you may use a courier service, such as Parcel2Go, at your expense. 5. Refund Process5.1 Refunds will be processed once the returned item has been received and inspected at our warehouse. Please allow 3-5 business days for processing.5.2 Depending on your payment method, refunds may take 1-14 business days to appear in your account. Klarna refunds may take up to 14 days. 6. Exchanges6.1 If you would like to exchange an item for a different color or size, please initiate a return as outlined above. Once your return is processed, you may place a new order for the desired item. 7. Contact InformationIf you have any questions or need assistance with your return, please reach out to us at creativefurnitureukltd@gmail.com or by submitting a support ticket on your account page.Our address for returns is:Creative Furniture & Distribution LTDWarehouse: 32 High March, Daventry, NN11 4HB, United Kingdom

Return & Warranty Policy

Returns & Refund Policy

1. OverviewAt Creative Furniture & Distribution LTD, we are committed to ensuring that our customers are satisfied with their purchases. This policy outlines our procedures for returns, exchanges, and refunds.
2. Return Eligibility2.1 You have the right to return an item within 30 days of receiving your order, provided the item is unused, in its original packaging, and in a resaleable condition.2.2 To initiate a return, please contact us via email at creativefurnitureukltd@gmail.com or by opening a support ticket on your account page. We will guide you through the return process.
3. Damaged or Defective Products3.1 If your item arrives damaged or defective, you must notify us within 5 days of receiving the product.3.2 In the case of damaged or incorrect items, we offer free returns and will provide replacement parts or a full replacement item at no extra cost. Replacement parts will be shipped via a 24-hour service.3.3 Please retain all original packaging and provide photographic evidence of any damage to help us resolve the issue efficiently.
4. Return Shipping Costs4.1 If you are returning an item due to change of mind or personal preference, you are responsible for return shipping costs.4.2 For returns of damaged or incorrect items, we cover all return shipping costs within the United Kingdom. If you choose, we can arrange the collection of the item, or you may use a courier service, such as Parcel2Go, at your expense.
5. Refund Process5.1 Refunds will be processed once the returned item has been received and inspected at our warehouse. Please allow 3-5 business days for processing.5.2 Depending on your payment method, refunds may take 1-14 business days to appear in your account. Klarna refunds may take up to 14 days.
6. Exchanges6.1 If you would like to exchange an item for a different color or size, please initiate a return as outlined above. Once your return is processed, you may place a new order for the desired item.
7. Contact InformationIf you have any questions or need assistance with your return, please reach out to us at creativefurnitureukltd@gmail.com or by submitting a support ticket on your account page.Our address for returns is:Creative Furniture & Distribution LTDWarehouse: 32 High March, Daventry, NN11 4HB, United Kingdom

Warranty Period: 1 years

Accepted Return Reasons:

Last updated: July 17, 2025

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