ErthSkin London
Returns & Refund Policy
Refund Policy
ErthSkin London has a clear and customer-friendly refund and return policy designed to ensure satisfaction while maintaining product integrity.
🛍️ Return Eligibility
Unused and Unopened Products: You can request to return products that are unused and unopened within 14 days of receiving them.
Return Window: After initiating a return, you have an additional 14 days to send the items back.
🔁 Return Process
Initiate Return: Contact ErthSkin London's customer service by emailing sales@eclatskin.com to request a return.
Return Shipping: Customers are responsible for the cost of returning items unless the product was delivered in error or is defective.
Product Condition: Returned items must be in their original condition, unopened, and unused.
erthskinlondon.com
💳 Refund Details
Processing Time: Once the returned goods are received and inspected, refunds are processed within 14 days of cancellation.
Refund Method: Refunds are issued to the original payment method used during purchase.
Exclusions: Certain items are non-refundable, including:
Medicinal products dispensed on prescription or available free under NHS arrangements.
Passenger transport services (e.g., bus, rail, flight tickets).
Goods made to the customer's specification or clearly personalized.
Goods liable to deteriorate or expire rapidly (e.g., fresh flowers or meat).
Newspapers, periodicals, or magazines.
📞 Contact Information
For any questions or to initiate a return, you can reach out to ErthSkin London's customer service:
Email: sales@eclatskin.com
Phone: +44 207 0787 225 (UK)
Address: Commonwealth Studios, Woolwich Church Street, London, UK
Return & Warranty Policy
https://vegavend.com/vendor-help/returns-refunds-cancellations-claims/alpha-zulu-guarantee-claims/about-vegavends-alpha-zulu-guarantee-claims/
Accepted Return Reasons:
- Item has not been received
- Item did not meet my expectation
- I received an item that does not match its description
- I received an incorrect item
- I received a damaged item
- I received a defective item