ScratchSleeves

Refund Policy

We are always happy to refund or exchange unwashed and unused items returned to us in a resalable condition. Please contact us within 30 days of receipt to arrange this. Please do not wash items or remove tags until you have checked sizing on your child. Unless there is a fault we will not be able to refund once tags are removed. In the event we refuse a refund we will be in contact to advise you of this and send you a photo of the issue.

For hygiene reasons we may request a photo showing the condition of the unwanted items before we authorise a return.

If you need to return your order for a refund or would like to exchange it, we request that you get in touch with us in the first instance. You can either email info@scratchsleeves.co.uk or call us on 01962 890210 during our office hours (11am to 3pm UK time, Monday to Friday) to arrange the return. It is much easier and quicker for us to process your return/exchange if we have been advised of it prior.

Return & Warranty Policy

If you need to return your order for a refund or would like to exchange it, get in touch with us in the first instance. You can either email info@scratchsleeves.co.uk or call us on 01962 890210 during our office hours (11am to 3pm UK time, Monday to Friday) to arrange the return.

Accepted Return Reasons:

• Item has not been received
• I received an incorrect item
• I received a defective item