30-Day Money-Back Guarantee Policy for Seller Subscriptions

Overview

At VegaVend, we are committed to ensuring our sellers are satisfied with their subscription services. If you are not completely satisfied with your Seller subscription, you may request a full refund within 30 days of the initial purchase. This policy outlines the conditions and procedures for obtaining a refund.

Eligibility

To be eligible for the 30-Day Money-Back Guarantee, the following conditions must be met:

• The refund request must be made within 30 calendar days from the date of subscription purchase.
• The subscription must have been purchased directly through VegaVend using an eligible payment method.
• The subscription must not have been used in a manner that violates VegaVend’s terms of service or policies.

Exclusions

The following scenarios are excluded from the 30-Day Money-Back Guarantee:

• Subscriptions purchased through third-party vendors or resellers.
• Requests made after the 30-day period has expired.
• Any fraudulent or abusive behaviour detected in the use of the subscription.

Refund Process

1. Initiate a Refund Request:
   • Contact VegaVend Customer Support via email or through your account dashboard.
   • Provide your subscription details and the reason for the refund request.
2. Review and Response:
   • VegaVend will review your request and respond within 48 hours.
   • If additional information is needed, you will be contacted by our support team.
3. Refund Approval:
   • Once your refund request is approved, the refund will be processed to the original payment method used for the purchase.
   • Refunds typically take 5-10 business days to appear on your account, depending on your payment provider.

Conditions and Limitations

• Duplicate Claims: Refund requests for the same subscription cannot be made through multiple resolution methods. If a chargeback or another buyer protection claim is filed, the Money-Back Guarantee claim will be voided.
• Fraudulent Claims: Any attempt to make fraudulent claims will result in the suspension of the Money-Back Guarantee and potential account suspension.
• Final Decision: VegaVend reserves the right to make the final decision on all refund requests, including appeals.

Contact Information

For any questions or to initiate a refund request, please contact our Customer Support team:

• Contact: Vendor Support
• Phone: +44 1403 470 511 (9am – 5pm Monday to Friday)

Additional Information

This Money-Back Guarantee is not a product warranty. It is designed to provide sellers with peace of mind and satisfaction with their subscription services. For full terms and conditions, please refer to our Terms of Service. By offering this 30-Day Money-Back Guarantee, VegaVend aims to ensure that every seller has a positive experience and confidence in our services.