Returns

RETURNS POLICY

Unless there has been an error on the sellers part or the item you purchased is defective, sellers generally cannot accept returns on ‘Personalised’ or ‘bespoke’ items, whether by name or date, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details and dates.

If you want to return an item, simply contact the Vendor via your account Dashboard or directly from their store page indicating order number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund. If the item is returnable under the sellers Returns Policy terms and conditions, a returns address will be issued to you. You must obtain a Returns Authorisation before sending anything back to to the Vendor or they may not otherwise be able to process your Return.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

• Lost in Transit if Product Returned, Vendors cannot be held responsible for packages lost in transit: as you are responsible for returning the items to them, we recommend sending the packages by Recorded/Special delivery.

PLEASE NOTE: item(s) returned to a Vendor for reasons not due to their error or defective Product(s) will not have return postage/shipping costs refunded.

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