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REFUNDS AND REPLACEMENTS
A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, this will be to your original product specification (e.g. Gift Box) as detailed on your original order and will be sent via the same delivery method. If you wish to upgrade your delivery method for the replacement item, the difference in cost for this upgrade must be paid to the seller. Any requests for refunds or replacements must be given to the seller within 30 days of the original order date.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
PRODUCT LOST IN TRANSIT
If a product is not delivered within the timescale stated at despatch we will require confirmation that the sorting office or local depot has been checked before a replacement is sent out. Royal Mail can only consider an item as lost after a period of 10 business days from shipping date. If tracking information has been provided for your order it is your responsibility to check the status of delivery and follow any advice left by the delivery service on this tracking information.
- Delivery Issues In the unlikely event you do not receive products ordered by you within 28 days of the date on which you ordered them; VegaVend shall have no liability to you unless you notify VegaVend by email at info@VegaVend.com of the problem within 30 days of the date on which you ordered the product(s). Unless you have cancelled your order prior to delivery, you will become the owner of the Products once they have been delivered to you. In any case, after delivery they will be held at your own risk and VegaVend will not be liable for any loss, damage or destruction to the Products except insofar as it arises from an inherent defect in any of the Products.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account, refunds can take between 3 – 7 days to reflect in your account.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact the Vendor.
Contact us at support@VegaVend.com for questions related to refunds and returns.