Alpha Zulu Guarantee Claims (also referred to as “Claim(s)” in this help page)

VegaVend uses the Alpha Zulu Guarantee for Claims, which protects buyers when they purchase items sold and fulfilled by you directly. For more information on Alpha Zulu Guarantee Claims see the below Help page links.

• About VegaVend’s Alpha Zulu Guarantee Claims
• How to appeal an Alpha Zulu Guarantee claim?
• How to respond to an Alpha Zulu Guarantee Claim notification?
• How to prevent an Alpha Zulu Guarantee Claim?
• FAQ – What is the process of initiating a reverse refund or retrocharge from a Buyer?
• FAQ – What if I could not respond to the customer because of holidays or other absences?
• FAQ – What happens to my Order Defect Rate if my appeal is accepted and an Alpha Zulu Guarantee Claim decision is reversed?
• FAQ – Can the buyer withdraw their Alpha Zulu Guarantee Claim?
• FAQ – How do I get the product back if the buyer files an Alpha Zulu Guarantee Claim?