Shipping Countries: United Kingdom (UK)

Delivery of orders
Delivery charges:

Evri tracked service - £3.50 per order

Orders over £75 - shipping is FREE OF CHARGE

Delivery processing

Orders received before midday Monday to Friday are usually processed and shipped that day. Orders received after 2.00pm will be shipped the next working day.

In busier periods it may take slightly longer but we will still aim to have processed and dispatched your order within three working days (Monday to Friday). Orders placed over the weekend will usually be packed and dispatched on Monday.

Our standard delivery charges above refer to deliveries to mainland UK only. We can arrange for shipping to Northern Ireland, the Isle of Man and the Channel Islands but please contact us on 0161 445 1097 to discuss as shipping will need to be calculated based on the shipping address and the weight of the parcel to be shipped.

We make every effort to deliver your order within the specified timescales, however where it is not possible to meet these timescales due to unforeseen circumstances which are beyond our reasonable control, we will notify you and advise you of an anticipated delivery date. We will not be liable for any loss caused to you by late delivery. This does not affect your statutory rights.

We use Evri to deliver our orders.

Certain items are not held in our stock but are dispatched direct from our suppliers, this includes all stock from the BoldCube Scooters and all stock from Flock both of whom drop ship stock direct to our customers on our behalf. They also aim to dispatch goods within 48 hours of orders being received, however again this may vary at busier times of the year or for certain areas.

If the delivery driver is unable to deliver the goods to you, they will leave a card through your door and re-attempt delivery the following day. If they are still unable to deliver then the parcel will be returned to their local depot and a note will be left with you advising you of the options available to you.

We reserve the right to use alternative delivery services at our discretion. This does not affect your Statutory Rights. Risk of loss and damage of products passes to you upon receipt of the products or on the date of first attempted delivery by us provided that we have processed and received payment in full for the products.

International Shipping

We do not currently offer international shipping, we are able to take orders from outside of the UK as long as the delivery address is in the UK.

Click and Collect

This is no longer available.

Packaging

We use a variety of recycled bio-degradable and pre-used boxes for packaging in our bid to minimise our impact on the environment. All items are carefully packaged in order to reach you in perfect condition.

Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@giddygoattoys.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at amanda@giddygoattoys.co.uk and send your item to: 2 Albert Hill Street, Didsbury Manchester GB M20 6RF.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 2 Albert Hill Street, Didsbury Manchester GB M20 6RF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.