The Multi-location Snowboard

Return Period

We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process

To start a return, you can contact us at ShopifyTest@vegavend.com. Please note that returns will need to be sent to the following address: 1 Oaklands, Redford Ave, Horsham, RH122RD, GB

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Acceptable Return Reasons

We accept returns for the following reasons:
• Item has not been received
• Item did not meet expectations
• Item does not match description
• Received incorrect item
• Received damaged item
• Received defective item

You can always contact us for any return question at ShopifyTest@vegavend.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Consumer Rights Act 2015

Under the Consumer Rights Act 2015, all sellers must offer up to 180-day returns for faulty goods. This applies to all products sold in the UK.