Shipping Countries:
United Kingdom (UK)
Shipping Policy
Delivery Cost Items are sent by Royal Mail 48 Hour Tracked. Current shipping prices are: RM 48 Tracked – £2.99 Or for an additional cost: Royal Mail 24 Hour Tracked Current prices are: RM24 Tracked – £3.99 Postage will be indicated at checkout. Remote UK and Islands Please accept our apologies for this but all the couriers apply surcharges for remote UK and the Islands. This includes: IM – Isle Of Man, BT – Belfast & Northern Ireland, IV – Inverness, PH – Inverness, PA – Renfrewshire, KY – Kirkcaldy, KW – Orkney Isles, HS – Isle Of Lewis, ZE – Shetland, PO – Isle of Wight. For these postcodes we use Royal Mail service unless otherwise agreed based on required timings. Deliveries over 2Kg to the above postcodes may incur further postal charges but we will contact you before processing your order. Your order shipment Packages are generally dispatched within one working days after receipt of payment. Combined Postage If you are buying more than one item please place them in the same basket. Postage costs can then be combined. We do not ship overseas.
Refund Policy
If you’re not completely satisfied with an item and it is unused and the component has been unfitted you can return it to us within 30 days of purchase. Once we have received it will issue you with a full refund or exchange for a different product. How to make a return Please contact us if you want to make a return and we will provide you with the details you require. Once we have received and processed your return we will send you an email to let you know. Refunds will be made back to the original payment method and exchanges will be processed and posted to you. How to package returns Please use the original packaging to return your order. If the product is returned in its original packaging, including labels, we will be able to process your return much quicker. Condition of returns Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging. Alison’s Biciclette is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. Exchanges We are more than happy to offer an exchange wherever possible. However please note the following when requesting and exchange: If you opt for anexchange it doesn’t reserve stock. If you request an exchange and the product becomes out of stock while your item is on its way back to us we will process a refund back to your original payment method. If you require a replacement item in advance you’ll need to place a new order for the required item and opt for a refund when creating your return order. If a product is nearly out of stock and you want anexchange we would recommend placing a new order for the required item and opting for a refund as we cannot reserve stock. If you want to exchange a gift bought foryou we will need some proof of purchase from us. We can then offer a like-for-like exchange or a gift voucher refund. Faulty item returns If your item is faulty please do not dismantle or attempt a repair as this will invalidate any warranty and we will consider that you have accepted the goods as is. Items sent back to us will undergo an inspection and it may be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back we will inform you how we need to proceed. Please note: Items over 30 days old may need to be sent off for repair before we can consider a refund/replacement. To return a faulty item to us please contact us with details of the problem and we will do our best to resolve things quickly.
If you’re not completely satisfied with an item and it is unused and the component has been unfitted you can return it to us within 30 days of purchase. Once we have received it will issue you with a full refund or exchange for a different product. How to make a return Please contact us if you want to make a return and we will provide you with the details you require. Once we have received and processed your return we will send you an email to let you know. Refunds will be made back to the original payment method and exchanges will be processed and posted to you. How to package returns Please use the original packaging to return your order. If the product is returned in its original packaging, including labels, we will be able to process your return much quicker. Condition of returns Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging. Alison’s Biciclette is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. Exchanges We are more than happy to offer an exchange wherever possible. However please note the following when requesting and exchange: If you opt for anexchange it doesn’t reserve stock. If you request an exchange and the product becomes out of stock while your item is on its way back to us we will process a refund back to your original payment method. If you require a replacement item in advance you’ll need to place a new order for the required item and opt for a refund when creating your return order. If a product is nearly out of stock and you want anexchange we would recommend placing a new order for the required item and opting for a refund as we cannot reserve stock. If you want to exchange a gift bought foryou we will need some proof of purchase from us. We can then offer a like-for-like exchange or a gift voucher refund. Faulty item returns If your item is faulty please do not dismantle or attempt a repair as this will invalidate any warranty and we will consider that you have accepted the goods as is. Items sent back to us will undergo an inspection and it may be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back we will inform you how we need to proceed. Please note: Items over 30 days old may need to be sent off for repair before we can consider a refund/replacement. To return a faulty item to us please contact us with details of the problem and we will do our best to resolve things quickly.
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