ErthSkin London’s terms and conditions outline the rules and policies governing the use of their website and the purchase of their products. Here are some key points:

Website Use

Access: Most parts of the website are accessible without registration; however, certain areas may require you to register.

Usage: You may use the website for personal purposes in accordance with these terms.

Content: You can print and download material from the website, provided you do not modify or reproduce any content without prior written consent.

Uptime: While efforts are made to keep the website operational at all times, ErthSkin London is not liable for any downtime due to technical issues.

Visitor Material: Any material sent or posted by visitors is considered non-proprietary and non-confidential, allowing ErthSkin London to use it as deemed appropriate, excluding personal information covered under their Privacy Policy.

Order Cancellation & Returns

Cancellation Rights: You have the right to cancel your order from the moment you place it until 14 days after receiving the goods.

Notification: To cancel, notify ErthSkin London via email or phone within the 14-day period.

Returns: If you possess the goods, you must return them at your own cost (unless the item was delivered in error or is defective) and take reasonable care of them.

Refunds: Upon cancellation, any sum debited will be refunded within 14 days of cancellation.

Exclusions: Certain goods are non-cancellable, including:

Medicinal products dispensed on prescription or available free under NHS arrangements.

Passenger transport services (e.g., bus, rail, flight tickets).

Goods made to the customer’s specification or clearly personalized.

Goods liable to deteriorate or expire rapidly (e.g., fresh flowers or meat).

Newspapers, periodicals, or magazines.

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Refund & Return Policy

Return Window: You can request to return unused and unopened products within 14 days of receiving them.

Return Period: After requesting a return, you have an additional 14 days to return the goods.

Contact: For return inquiries, email sales@eclatskin.com.