Shipping

We make every effort to dispatch orders received before 3.00pm UK time Monday to Friday on the same day. On Saturdays we aim to dispatch all orders received before 10.30am UK time on the same day. Very occasionally this is not possible, in which case your order will be dispatched on the next working day. No orders are dispatched on Sunday.

We offer free shipping on all UK orders and use the Royal Mail Tracked 24 service. Larger orders orders may require a signature.

Returns

We are always happy to refund or exchange unwashed and unused items returned to us in a resalable condition. Please contact us within 30 days of receipt to arrange this. Please do not wash items or remove tags until you have checked sizing on your child. Unless there is a fault we will not be able to refund once tags are removed. In the event we refuse a refund we will be in contact to advise of this and send you a photo of the issue.

For hygiene reasons we may request a photo showing the condition of the unwanted product before we can authorise a return.

If you need to return your order for a refund or would like to exchange it, we request that you get in touch with us in the first instance. You can either email info@scratchsleeves.co.uk or call us on 01962 890210  during our office hours (11am to 3pm UK time, Monday to Friday) to arrange the return.

It is much easier and quicker for us to process your return/exchange if we have been advised of it prior to return.