Availability

We do our very best to ensure our stock is kept up to date and accurately displayed on our website. We are human though, so if we do make a mistake we will contact you and endeavour to correct the error, to the best of our ability, as quickly as possible.

Pre-Orders

On occasion we may have advance notification of new stock in manufacture. If appropriate, we may advertise this as being available for you to pre-order. In such an instance we will do our best to advertise an approximate arrival time for the stock. This date may fluctuate due to reliance on third parties for raw material supply, processing, haulage and customs. If you choose to pre-order you will be able to pre-authorise the payment (debit or credit card/paypal) or choose to pay upon arrival.

Price Changes
Every effort is made to maintain the prices indicated. However, this may not always be possible. We reserve the right to update products and prices without prior notice. The price displayed at the time of order is the price you will pay. In the exceedingly unlikely event that we make a pricing error we will contact you. We will refund the difference if you were overcharged, or offer you the opportunity to pay more or cancel your order if undercharged.

Value Added Tax
Prices shown include UK VAT of 20%. We reserve the right to alter prices shown in this catalogue in the event of a change in the level of VAT.

Returns

If you are not entirely happy with your product then we offer a hassle free returns policy. Simply inform us within 14 days, of your intention to return the product(s), and send them back to us within 30 days in unused condition in the original packaging. The cost of the return is to be covered by the purchaser. We can provide a quote using one of our verified couriers, or you are welcome to source and use your own courier. Please note that any courier you select is expected to be able to provide tracking and insurance for the goods.

Aftersales Service

For speed and efficiency and to help us assist you with your order we request you have your order number to hand. If this is not available we can recall your order using your name. We are available to assist with assembly questions. In the unlikely event your delivery should arrive damaged or is missing component parts please use this form to request replacements – https://yardistrystructures.com/parts-replacement/