Anti-Counterfeiting policy

This Anti-Counterfeiting Policy outlines the responsibilities and obligations of Vendors to ensure that all products listed on VegaVend are genuine and free from counterfeiting. At VegaVend, we are committed to maintaining the highest standards of quality and authenticity for all products sold on our platform. This policy aims to protect the integrity of our marketplace, safeguard our customers, and support our Vendors in maintaining their reputations.

Definitions:

Counterfeit Products

Items that are imitations or replicas of genuine products, made with the intent to deceive customers into believing they are purchasing the authentic item.

Genuine Products

Items that are produced by the brand owner or with the brand owner’s authorisation, and meet all quality standards set by the brand owner.

Vendor Responsibilities:

Authenticity Guarantee

Vendors must ensure that all products listed and sold on VegaVend are genuine and comply with applicable laws and regulations, along with our Anti-Counterfeiting policy.

Documentation

Vendors should maintain and, upon request, provide documentation that verifies the authenticity of their products. This may include purchase invoices, manufacturer certificates, or any other relevant proof of authenticity.

Accurate Descriptions

Product listings must provide accurate and complete information regarding the brand, origin, and condition of the products. Misleading or false descriptions are strictly prohibited.

Compliance with Brand Policies

Vendors must adhere to the brand policies and guidelines of the products they are selling. This includes but is not limited to, trademark usage, product packaging, and marketing materials.

Prohibited Actions:

Sale of Counterfeit Products

The listing or sale of counterfeit products on VegaVend is strictly prohibited.

Misrepresentation

Any attempt to misrepresent the authenticity, origin, or quality of a product is forbidden.

Non-Compliance

Failure to comply with this policy, or any actions that contravene the terms of this policy, may result in immediate suspension or termination of vendor accounts.

Monitoring and Enforcement:

Routine Checks

VegaVend conducts regular audits and checks on product listings to ensure compliance with this policy.

Customer Reports

We encourage customers to report any suspected counterfeit products. All reports will be thoroughly investigated.

Investigations

If a vendor is suspected of selling counterfeit products, VegaVend will initiate an investigation. Vendors must cooperate fully with any such investigation, providing all requested documentation and information.

Penalties

Vendors found to be in violation of this policy may face penalties including, but not limited to, removal of product listings, account suspension, termination, and legal action.

Reporting Counterfeits:

Vendor Reports

Vendors who suspect another vendor of selling counterfeit products should report their concerns to VegaVend immediately.

Contact Information

Reports can be submitted through our online reporting system or by contacting our support team at Vendor support.

Appeals Process:

Right to Appeal 

Vendors who believe their products have been wrongly identified as counterfeit may appeal the decision.

Submission of Appeal 

Appeals must be submitted in writing, providing detailed reasons and any supporting evidence to appeals@vegavend.com.

Review Process

All appeals will be reviewed by our compliance team, and vendors will be notified of the outcome within 30 days.

We stand behind the products sold on our site with our Alpha Zulu Guarantee, and we encourage rights owners who have product authenticity concerns to Contact us. We will promptly investigate and take all appropriate actions to protect customers, sellers and rights holders.

VegaVend is dedicated to ensuring a safe and trustworthy marketplace for all users. By adhering to this Anti-Counterfeiting Policy, vendors contribute to the integrity and success of our platform. We thank you for your cooperation and commitment to maintaining high standards of authenticity and quality.

Additional Information

The Anti-Counterfeiting Group

Anti-Counterfeiting Trade Agreement (ACTA)

Procedures and strategies for anti-counterfeiting: United Kingdom

For any questions or further information regarding this policy, please contact us at Vendor support.