Keeping Your Account Information Secure

The security of your account is important to us because it is the Dashboard to your business. We recommend the following best practices to reinforce the security of your VegaVend account:

Vendor Dashboard – Security best practices

1. Set up Two-Step Verification for all of your VegaVend accounts. You can reinforce your password security in this way, because you are required to enter an additional code from your phones when signing in to your account. This can greatly reduce the risk of unauthorised access if the password is compromised.
2. Pick strong passwords that are different for each of your accounts and change your password regularly.
   • Choosing the same password for each of your online accounts is like using the same key to lock your home, car and office – if a criminal gains access to one, all of them are compromised.
   • Use a long password made up of numbers, letters and symbols.
   • Avoid using publicly-available information (for example, your phone number) in your passwords.
3. Make sure that the email address or the mobile number that you use to sign in to your account is up-to-date. For more information on how to change your email address or password, refer to Change Login Settings.
4. If your business has multiple users, ensure that you regularly review secondary users who have access to your account and revoke access to users who no longer need it.
5. Review your Notification Settings and ensure that you have the required set-up to receive notifications of important actions being taken on your account. Beware of phishing. VegaVend never asks you to verify sensitive information via email. Only submit such information when completing an order on our website, registering to sell on VegaVend, or updating account information in Vendor Dashboard.
   If you are ever in doubt about the authenticity of an email, visit our site directly by typing the web address into your browser bar, rather than clicking on any links.
   To find out more about VegaVend’s efforts to combat fraudulent email, refer to the Identifying false (spoofed) e-mails help page.

If your account has been compromised

If you believe that your VegaVend account has been compromised, follow the steps below:

1. Change your Vendor Dashboard login password. If you are not able to log in to your account, contact Vendor Support.
2. Review the following information in your account to determine whether any changes have been made:
   
   1. Email address preferences
   2. Payment information
   3. User permissions
   4. VegaVend storefront details
   5. Listing and condition notes
3. Your email account might have been compromised as well. Consider changing the email address associated with your account, and use a different password for your email account.
4. If you receive emails or links that you suspect are phishing attempts, report them to stop-spoofing@VegaVend.com. For more information, refer to this help page.
5. Contact Vendor Support to report that your account has been compromised.