Recalls & Product Safety

VegaVend wants to ensure that products offered through VegaVend are safe (that is, there is no risk that they will cause death, personal injury or damage to property). Listings for any products recalled by the manufacturer or by a government agency are prohibited. VegaVend also reserves the right to take into account recalls made by government agencies of other countries.

Products that are not safe are prohibited. Customers trust that they can always buy with confidence on VegaVend. The products you offer for sale on VegaVend must comply with your Vendor agreement, including all applicable VegaVend policies, and all applicable laws and regulations. This could help increase your chances of succeeding as a Vendor on VegaVend, as well as help you avoid practices that could lead to blocked listings, or even prevent you from selling on VegaVend.

Products requiring additional approvals

VegaVend’s policies require that certain products sold via VegaVend in the EU and UK meet specified certification standards. Ensure that you read all of the requirements and guidance before making a submission to sell these products. To sell these products on VegaVend, apply according to the instructions listed on the product page.

For more information on the requirements associated with product types, please visit the product requirements section of the Product Safety and Compliance help page.

There are some additional restrictions to selling in certain categories. For more information, visit Selling Restrictions on Safety Risk Products

I. Additional Useful Information in the EU

European Commission website listing the products posing a serious risk as reported by the national authorities (Safety Gate): https://ec.europa.eu/consumers/consumers_safety/safety_products/rapex/alerts/repository/content/pages/rapex/index_en.htm

European Commission website with information on recalls: https://ec.europa.eu/consumers/consumers_safety/safety_products/rapex/alerts/?event=tips:home

II. Additional Useful Information in the UK

From 1 January 2021, the UK will no longer participate in the EU’s Safety Gate (linked above). The UK intends to establish its own reporting portal. Until it does, notifications will be made direct to:
- Trading Standards, in Great Britain; or
- District Councils, in Northern Ireland.
More information about general product safety in in the UK is available here:
- For Great Britain: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/937156/Guide-to-gps-regulations-2005.pdf
- For Northern Ireland: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/937161/Guide-to-gps-regulations-2005-northern-ireland.pdf
We also encourage you to visit the Business Companion website, which contains guidance on UK product compliance rules:
- https://www.businesscompanion.info/en/quick-guides/product-safety/general-product-safety-producers#Producerobligations